Terms and Conditions
Date: 17/12/2023
These Terms and Conditions govern your use of the website accessed through petcentremalta.com (the Website) and any orders you place through the Website. Please carefully read the Terms and Conditions as they impact your liabilities under the law. By using the Website, you are deemed to accept the Terms and Conditions. Before proceeding with an order, you will be required to demonstrate that you have read and understood them by clicking on the “I accept” button at the end of these Terms and Conditions. Please note that you will be required to do this when you create an account on the Website, subscribe to our newsletter, and every time you check out as a guest. If you do not agree to these Terms and Conditions, please do not register for use or use the Website. To purchase goods from the Website or to access certain areas of the Website, registration as an authorized user is required.
1. Ownership and Intellectual Property
1.1 The Website is owned and operated by Pet Centre Malta, a business registered in Malta. Our VAT number is MT30309632, and our registered office is at Pet Centre, Triq il-Kbira, Mellieha, Malta MLH 2315.
1.2 All copyright and other intellectual property rights in and to the Website and its material are either owned by Pet Centre Malta or included with the owner’s permission. Visitors may download a single copy of each material for private viewing purposes only, provided proprietary notices are retained.
1.3 No copying of the Website or its material for commercial use is permitted without prior written consent. Including a link to the Website or displaying its contents surrounded or framed by material not originating from Pet Centre Malta requires prior written consent.
2. Your Account
2.1 When using the Website, you are responsible for (1) maintaining the confidentiality of your account and password and (2) restricting access to your computer to prevent unauthorized access. You agree to accept responsibility for all activities that occur under your account.
2.2 Ensure that the details provided during registration are correct and promptly inform us of any changes.
2.3 Products on the Website are intended for purchase by individuals aged 18 or over. Users under 18 may use the Website only with parental or guardian supervision. Parents or guardians are required to accept these Terms and Conditions and place orders on behalf of individuals under 18.
2.4 If you are not the cardholder, permission from the cardholder is required for card use.
3. Website Information & Availability
3.1 While efforts are made to ensure accuracy, some information may be supplied by third parties. Pet Centre Malta does not check its accuracy or completeness. Due to the Internet’s nature, errors, interruptions, and delays may occur.
3.2 Faults in the service should be reported to Customer Service email info@petcentremalta.com.
3.3 Access to the Website may be occasionally restricted for repairs, maintenance, or the introduction of new facilities or services.
3.4 Important Information:
3.4.1 Any product ingredients listed on this site are provided by the manufacturer. While we strive to keep this information up to date, changes may occur that are not reflected immediately on our product pages. Always refer to the product packaging for the latest information.
3.4.2 Typical Analyses and Feeding Guides provided by manufacturers are subject to change. Refer to the product packaging for the most up-to-date information.
3.4.3 Suitable Breeds information is a guide, and individual pets may have unique requirements. Please ensure products purchased are suitable for your pet upon receipt.
3.5 Assembly is available at an extra charge, the cost of which depends on the item.
4. Other Promotions, Vouchers & Competitions4.1 From time to time, Pet Centre Malta may include competitions, promotions, vouchers, or other offers on the Website. Each offer is subject to its own terms, subject to availability.
5. Limitations5.1 You may not use the Website for:
5.1.1 Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
5.1.2 Transmitting material that encourages conduct constituting a criminal offense, civil liability, or breaches relevant laws, regulations, or codes of practice;
5.1.3 Gaining unauthorized access to other computer systems;
5.1.4 Interfering with others’ use or enjoyment of the Website;
5.1.5 Breaching laws concerning public telecommunications networks;
5.1.6 Interfering or disrupting networks or websites connected to the Website;
5.1.7 Making, transmitting, or storing electronic copies of materials protected by copyright without the owner’s permission.
5.2 Pet Centre Malta reserves the right to refuse or remove posted material on the Website.
5.3 You fully indemnify Pet Centre Malta against any/all losses, liabilities, costs, or expenses suffered or incurred due to:
5.3.1 Claims that your use of the Website is defamatory, offensive, illegal, or a breach of law or code of practice;
5.3.2 Claims that your use of the Website infringes third-party copyright or intellectual property rights;
5.3.3 Fines or penalties imposed by regulatory, advertising, or trading bodies due to your use of the Website.
6. Right to Suspend or Cancel Your Registration6.1 Pet Centre Malta may suspend or cancel your registration or restrict/prevent access if you breach these Terms and Conditions.
6.2 You can cancel this agreement at any time with prior written notice. Upon cancellation, you must cease using the Website.
6.3 The suspension or cancellation of your registration does not affect either party’s rights or liabilities.
7. Ordering Goods7.1 Order Acceptance:
All orders placed on the Website are subject to Pet Centre Malta’s acceptance.
7.2 Promotional Codes:
When using promotional codes, acceptance is subject to verification and compliance with the terms of the offer. Incorrect use may result in order adjustments or cancellation.
7.3 Prescription Requirements:
For items requiring a prescription, you must provide the prescription online or upon delivery.
8. Pricing, Processing Orders, and Payment8.1 Pricing:
The price of goods is as quoted on the Website, subject to obvious errors. Pet Centre Malta reserves the right to refuse or cancel orders with inaccurate prices.
8.2 Price Changes:
Prices may change, but changes won’t affect confirmed orders.
8.3 Payment:
Payment is processed upon order receipt, subject to card verification and stock availability. Refunds occur if an order is not accepted.
8.4 Errors:
In case of product or pricing errors post-order submission, Pet Centre Malta will contact you for confirmation. Unreachable customers may have their order canceled.
8.5 VAT and Delivery Charges:
All prices include VAT. Delivery charges are highlighted on the Website.
8.6 Order Processing:
Acknowledgment of order receipt does not imply legal acceptance. It’s our intention to maintain an error-free Website, but errors may occur. Customers assume Internet use risks.
9. Availability and Delivery9.1 Delivery Time:
Orders will be fulfilled by the specified delivery date within a week from order confirmation, barring exceptional circumstances.
10. Consumer Rights10.1 Voluntary Code:
In certain cases, the voluntary code may differ from statutory rights. You have the freedom to withdraw from the code and pursue statutory rights.
10.2 Online Dispute Resolution:
Unresolved complaints can be referred to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/.
11. Risk and Title11.1 Risk:
Goods are at your risk upon delivery.
11.2 Ownership:
Ownership transfers upon full payment, including delivery charges.
12. Our Liability12.1 Satisfactory Quality:
We warrant the satisfactory quality of goods purchased from the Website.
12.2 Limitation of Liability:
Pet Centre Malta shall not be liable for incidental, indirect, or consequential loss or damage, including loss of profit or business, arising from the performance or non-performance of obligations under these Terms and Conditions.
12.3 Consumer Limitation:
If you’re a consumer, our liability for loss or damage is limited to three times the purchase price of the goods.
12.4 Exceptions:
Nothing in these Terms and Conditions excludes liability for death, personal injury, fraud, or any matter illegal to exclude.
13. Written Communication13.1 Electronic Communication:
Communication with Pet Centre Malta will primarily be electronic. By using the Website, you accept electronic communication.
14. Notices14.1 Notice Delivery:
All notices to Pet Centre Malta must be sent to Pet Centre, Triq il-Kbira, Mellieha, Malta
15. Events Outside Our Control15.1 Force Majeure:
Pet Centre Malta is not liable for failure or delay in performance caused by events beyond reasonable control (Force Majeure Event).
16. Waiver16.1 No Waiver:
Pet Centre Malta’s failure to enforce any provision or waiver does not constitute a permanent waiver.
17. General17.1 Governing Law:
Maltese law governs the use of the Website and Contracts. Disputes are subject to the exclusive jurisdiction of Maltese courts.
17.2 Third-Party Rights:
No third party, not part of these Terms and Conditions, has the right to enforce any term.
17.3 Invalid Provisions
17.3 Severability:
If any provision is found invalid or unenforceable, the remaining provisions will still be valid to the fullest extent permitted by law.
17.4 Assignment
17.4 Transfer of Rights:
Pet Centre Malta may assign, charge, or transfer rights to third parties. Users may not assign rights without written permission.
17.5 Revision of Terms
17.5 Changes to Terms:
Pet Centre Malta reserves the right to revise these Terms and Conditions. Users will be bound by the version in force at the time of order placement.
17.6 Entire Agreement
17.6 Comprehensive Agreement:These Terms and Conditions constitute the entire agreement between Pet Centre Malta and users, remaining in force for the duration of the trading relationship.
17.7 Accuracy of Information
17.7 Information Accuracy:
While Pet Centre Malta strives for accurate product and pricing information, no warranties are made, and users bear the risk associated with Internet use.
18. Delivery18.7 Non-Report of Issues:
Failure to report missing or damaged goods upon delivery may result in Pet Centre Malta refusing refunds, exchanges, or replacements. Returns policies can be viewed by clicking here
For any further information, please contact info@petcentremalta.com.