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PET CENTRE / RETURNS AND REFUNDS
Returns Policy
Last Updated: 17/12/2023
Pet Centre is owned and operated by 3TC Group Limited, a company registered in Malta, trading as Pet Centre. This policy separates our voluntary in-store change-of-mind policy from your statutory rights if goods are faulty or do not conform to the purchase agreement.
Company: 3TC Group Limited
Company number: C105872
VAT number: MT30309632
Shop address: Pet Centre, Main Street, Mellieha
On this page
1. Voluntary in-store returns
You may request a change-of-mind return within 14 days from the date of purchase. Eligible products must be unused and in complete original packaging, with appropriate labels, tags and seals intact. Proof of purchase may be requested.
2. Exchange or credit note
An approved voluntary change-of-mind return qualifies for an exchange or credit note only. We do not offer a cash or payment-card refund simply because you changed your mind. This voluntary policy is separate from the legal remedies described below.
3. Voluntary return exclusions
The following are excluded from our voluntary change-of-mind policy:
- Products without their complete original packaging.
- Opened food or other consumable products.
- Opened, incomplete or separated multipacks.
- Used or worn pet clothing.
- Used collars, harnesses and similar accessories.
- Used health, hygiene or medical accessories.
- Products unsuitable for resale for valid hygiene or health-protection reasons.
- Applicable rapidly perishable or short-dated products.
These are voluntary-policy conditions, not a claim that all food or hygiene products are legally non-returnable in every circumstance. They do not remove statutory rights for faulty, unsafe or non-conforming goods.
4. Faulty, damaged or incorrect goods
If an item is defective, damaged, unsafe, incorrectly supplied or otherwise does not conform to the purchase agreement, contact us so that we can assess and resolve the issue under applicable Maltese consumer law. Legal remedies may include repair, replacement, a price reduction or refund where the law provides. Exchange or credit note is not the only possible remedy for a legally valid claim. Voluntary return exclusions and the voluntary 14-day period do not override these rights.
5. Requesting help or a return
Visit the shop or email info@petcentremalta.com with a description of the product and issue and, where available, proof of purchase. We will explain the appropriate next steps and any inspection or safe return arrangements. Do not continue using a product that may be unsafe. Responsibility for the costs of resolving a statutory claim follows applicable law; this policy does not impose an additional charge for a remedy that must be free.
6. Scope and related information
This policy covers our current physical shop. A future online shop will need separate distance-selling and withdrawal information before launch. Nothing here excludes any mandatory right that already applies to a particular transaction. See the Website Terms, Deliveries page and Privacy Policy.